Cassie is a London based designer with over 8 years experience. She has worked for a wide range of clients within the fields of property, Telecommunications and TV. She works closely with clients to get to heart of problem and develop creative solutions.
Currently working at TalkTalk she leads a team of designers charged with boosting customer satisfaction and online support. She has been a driving force in many blue-sky initiatives, design and business strategy to increase customer engagement and reduce calls. These have help increase online touch points to 70%.