- Terms and Conditions of Online Purchases
Except where indicated otherwise all copyright and other rights that subsist in the home page and in the sub-domain pages of the www.dandad.org website (“the Site”) are owned by
64 Cheshire Street
The use of all pages of the Site are subject to the following terms and conditions of use but access to certain pages of the Site, some of which may be restricted, may be subject to further conditions of use as indicated:
Terms and Conditions of Online Purchases
Under the Consumer Contracts Regulations you have the right to cancel your order for any goods purchased on this website within 14 days of receiving an order confirmation email. If D&AD has not yet dispatched the goods, D&AD will cancel your order and make a repayment within seven days. You can cancel an order by emailing firstname.lastname@example.org or calling D&AD on 020 7840 1111. New D&AD Memberships may also be cancelled within 14 days of receiving an order confirmation email. Event tickets are exempt from this right to cancellation, including D&AD Festival and D&AD Masterclass bookings - cancellation terms for these specific products are listed below.
These terms may be varied from time to time. Please ensure that you review these terms and conditions regularly as you will be deemed to have accepted a variation if you continue to use the Site after any variation has been posted.
D&AD Festival Bookings
D&AD Ceremony Bookings
All applications to register for the D&AD Ceremony are made subject to these Terms & Conditions (which shall apply to the exclusion of any terms imposed by you).
1.1 All applications to register for the D&AD Ceremony are subject to availability and you making full payment.
1.2 Email Confirmation of your booking will be sent to you upon payment being accepted.
1.3 Tickets issued for use at the D&AD Ceremony are valid for named attendee and can be transferred subject to clause 3.2 below.
2. PRICES AND PAYMENT
2.1 Our prices for attending the D&AD Ceremony, are set out on the relevant registration booking form or the relevant purchase order form or can otherwise be obtained from us upon request or from our website. Prices may be subject to change from time to time.
2.2 Bookings may be paid by credit card at the time of booking; otherwise we will invoice you. Invoice payments must be received by D&AD within 28 days of the invoice date or by close of business 30 calendar days before the event, whichever is the earlier.
For bookings made within 28 days of the event, a credit card payment will be required
2.3 If you apply to register for the D&AD Ceremony less than 30 days before the date of the D&AD Ceremony we will only accept payment by a credit card, unless we expressly agree otherwise in writing. If for any reason we have not received payment in full by the date of the D&AD Ceremony you (or the attending delegate) will be asked as a condition of being allowed to attend the D&AD Ceremony to provide payment by credit card on the day of the D&AD Ceremony. We reserve the right to cancel your booking at any time if payment is not made.
2.4 Discounts may be offered from time to time but you may only use one discount per Booking. Discounts apply to new bookings only; the price in respect of a Confirmed Booking cannot be altered.
2.5 All prices are subject to local taxes where appropriate.
2.6 You acknowledge and accept that if payment is not made in accordance with this Clause 2, interest on the overdue balances (including any period after the date of any judgment or decree against the Customer), and late payment fees, fall due and payable and are calculated upon the basis set out in the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).
3. CHANGES TO THE D&AD CEREMONY AND CANCELLATIONS
3.1 It may be necessary for reasons beyond our reasonable control to alter the advertised content, timing and/or location of the D&AD Ceremony. We reserve the right to do this at any time. Where we alter the time and/or location of the D&AD Ceremony, we will provide you with notice of the same and will offer you the choice of either a credit for a future event of your choice (up to the value of sums paid by you in respect of the D&AD Ceremony) or the opportunity to attend the D&AD Ceremony as varied. Any credit claims must be made in writing within 14 days of the change notice given by us.
3.2 If you are unable to attend the D&AD Ceremony we welcome substitute delegates attending in your place at no extra cost provided that we have at least 2 days prior notice of the name of your proposed substitute and have received payment in full. Please notify us of any substitutions by email at: email@example.com.
3.3 No refunds will be given in respect of any cancellations or non-attendance.
3.4 We shall not be liable to you for travel, accommodation or other costs and expenses incurred (included wasted costs and expenses) if we are required to cancel or relocate the D&AD Ceremony as a result of an event outside our control (including, without limitation, to acts of God, floods, lightning, storm, fire, explosion, war, military operations, acts of terrorism or threats of any such acts, any strike action, lock-outs or other industrial action and a pandemic, epidemic or other widespread illness).
4. YOUR RESPONSIBILITIES (APPLICABLE TO ALL EVENT ATTENDEES)
4.1 You agree that We will not be liable for any loss, injury or damage to any person (including Yourself) or property however caused (including by Us): (a) in any circumstances where there is no breach of a legal duty of care owed by Us; (b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions.
4.2 We reserve the right to refuse You entry to and/or eject You from the Event and/or Venue in reasonable circumstances including without limitation for health and safety or licensing reasons; if You behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if You use threatening, abusive or insulting words or mannerisms; if you are found in possession of any prohibited item or substance; if in Our reasonable opinion You are acting under the influence of alcohol or drugs; if You fail, when required, to produce proof of identity or age; or if You breach these Terms.
4.3 We reserve the right to conduct security searches from time to time, and to refuse admission to You, or eject You, from the Event and/or Venue should You refuse to comply with such security searches. No refunds will be given to You if You are refused entry or ejected due to Your own behaviour as per this clause and clause 4.2 above.
4.4 We reserve the right to confiscate any item, which in Our reasonable opinion may cause danger or disruption to any other persons at the Event or is one of the items not permitted in the Venue as listed on the Event website. Without limitation, the following may not be brought into the Venue: Aerosols over 250ml, Airhorns, Alcohol, Animals (except for assistance dogs), Bicycles, Blowtorches, Drones, Drugs, Gas canisters, Fireworks, Flags on poles, Flares, Illegal substances, Items which may be regarded as weapons, Legal highs (inc Nitrous Oxide and associated equipment including balloons), Laser equipment/pens, Megaphones, Pyrotechnics, Recording or transmitting equipment*, Spray cans
*Photographic equipment is permitted provided that it is for personal non-commercial use only.
4.5 A challenge 21 policy will be in place for all alcohol sales on site.
4.6 You must comply with any and all instructions given to You by Us, Venue and/or Event staff and stewards.
4.7 By attending an Event, You give Your express consent to Your actual or simulated likeness to be included within any film, photograph, audio and/or audio-visual recording to be exploited in any and all media for any purpose at any time throughout the world.
4.8 We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.
The provisions in this section do not apply to bookings made on the Bespoke programme.
Participants shall have the right to cancel their attendance on a specific session by giving D&AD written notice of their desire to cancel. On a cancellation a full refund will be offered subject to the following charges to the following charges:
- Where written notice of your desire to cancel your booking is received by D&AD more than two calendar months before the date of the session concerned no cancellation fee will be charged.
- Where written notice of your desire to cancel your booking is received by D&AD less than two calendar months but more than 28 days before the date of the session concerned a cancellation fee of 50% of the course fee will be charged.
- Where written notice of your desire to cancel your booking is received by D&AD less than 28 days before the date of the session concerned a cancellation fee equal to 100% of the course fee will be charged.
If the participant can’t attend the session, they may send a substitute from their organisation in their place provided they inform D&AD of the change. Where the participant is not the booker, the booker must confirm the substitution.
Payment must be made at least seven days before the session date and places will not be confirmed until then.
The masterclass discount for individual members is only available for members to use on their own sessions. The discount for corporate members is only available to members of the organisation holding the corporate membership. D&AD reserve the right to cancel without notice any session offered on the programme. Where is a session is cancelled by D&AD, D&AD will endeavor to offer you a place on an alternative session or a place on the same session but delivered at a later date. Where this is not possible or you do not wish to accept the alternatives offered D&AD will offer you a full refund.
D&AD reserves the right to use any work produced by participants on Masterclass sessions or images of any other D&AD events for the furtherance and promotion of D&AD’s activities and goals. Work produced on some of the sessions may remain the copyright of the session leader. Complaints will be put before the D&AD Board of Trustees and responded to within two calendar months.
Some D&AD events are hosted by external venues. You acknowledge that D&AD may have to change the published venue for the event for reasons beyond control and in such cases, you will not be entitled to cancel unless the change in venue represents a significant disadvantage to you.
If you have a disability or medical condition that requires special arrangements to be made, please notify D&AD of your requirements after making your booking and we will endeavour to accomodate your requirements wherever possible.
When cancelling an order for physical goods, if you have already received the goods you will need to make the return within 30 days. Once D&AD has received your goods, D&AD will credit you with the value of the returned goods within 30 days.
If you are returning an item because of an error made on D&AD’s part or because it is defective, D&AD will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to D&AD. Otherwise, you will be responsible for delivery charges in connection with your purchase.
To return an item, send the goods to the address below quoting your order number and reason for cancellation eg. defective items. For your protection, D&AD recommends that you use a recorded-delivery service.
64 Cheshire Street