Managing creative and client relationships

Overview

Help your team get to grips with the psychology of different personalities and how to manage them

Navigating different personalities in the workspace isn’t always the easiest thing. In this course, Susie Galbraith draws on 30+ years of industry experience to help your team manage conflict, know when to assert and when to accommodate, and know how to forge good relationships in the workplace.

Course Leaders

BLUEdOOR
D&AD Course Leader

BLUEdOOR

D&AD Course Leader

Who it's for

Teams of creative directors, writers, art directors, account handles, managers, planners, members of internal creative departments
Managers or directors who could benefit from better stakeholder relationships
Anyone who needs to sharpen up their ability to forge good relationships with colleagues and clients

By the end of the work shop you will

Learn when to be assertive and when to accommodate another's view
Learn how to get out of high conflict situations as well as how to negotiate more powerfully to get better results
Know how to use individual influencing style to get the results they need
Learn practical models and tools from the world of business: eg Thomas Kilmann’s “Conflict Modes”

Ready to get your team started?

Our team training courses can be customised to suit the needs of your business. Get in touch to discuss tailoring for location, class size, learning aims and more.

Testimonials

'I enjoyed the session and it gave me a new insight into issues that I deal with regularly'
Associate Director

'Brilliant course, I’ve come away with so many takeaway that I can use in my day to day job. The learning was fun and engaging with a great group of people and an inspiring facilitator. Thank you'
Studio and Production manager

'This was an enjoyable course and I have learnt a lot about myself, I feel I am better equipped to deal with any conflict or negotiation situations'
Graphic Design Manager

Testimonials

'I enjoyed the session and it gave me a new insight into issues that I deal with regularly'
Associate Director

'Brilliant course, I’ve come away with so many takeaway that I can use in my day to day job. The learning was fun and engaging with a great group of people and an inspiring facilitator. Thank you'
Studio and Production manager

'This was an enjoyable course and I have learnt a lot about myself, I feel I am better equipped to deal with any conflict or negotiation situations'
Graphic Design Manager

Testimonials

'I enjoyed the session and it gave me a new insight into issues that I deal with regularly'
Associate Director

'Brilliant course, I’ve come away with so many takeaway that I can use in my day to day job. The learning was fun and engaging with a great group of people and an inspiring facilitator. Thank you'
Studio and Production manager

'This was an enjoyable course and I have learnt a lot about myself, I feel I am better equipped to deal with any conflict or negotiation situations'
Graphic Design Manager