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How to Tackle Challenging Briefs

Every now and then, a brief comes along that asks you to go a bit further. Maybe it needs you to deal with controversial or sensitive subject matter, or perhaps it's a brand that's set its heart on doing something wildly different. Maybe there's a lot to be done in a tight budget, or plenty to communicate and not much time to do so.

But whatever it is, don't worry. We spoke to some people who really understand how to get to grips with a spiky creative challenge. Lucky Generals have made campaigns for a whole host of major brands – including the Pencil-winning #RainbowLaces for Paddy Power – and Mr President creative partner and former D&AD President Laura Jordan-Bambach is no stranger to briefs that call for something out of the ordinary.

Read on for some tips from both on how you turn something that might be daunting, to begin with, into an opportunity to stand out from the crowd.

What constitutes a challenging brand or brief?

Lucky Generals: A challenging brand or brief is one that is average, bland and has nothing unique to say. The challenge comes from trying to find a fresh way to talk about the brand and make it interesting and stand out in the market place. Your brand and message should be something the public will notice and care about.

Laura Jordan-Bambach: A challenging brand has a curly business problem or problems that needs a lot of careful and collaborative unpicking. There are often structural or internal brand issues that are pulling in different directions – alongside an audience or growth issue. The product may no longer be relevant, or the business is unsure which way to go or how to deliver value across a very disjointed and constantly changing brand landscape.

They’re my favourite kind of brief, because there’s a real need for clarity, and a desire and energy to change. They’re hard briefs to answer, but you can create the biggest impact for your client's business and their customers by getting it right.

How would you recommend approaching something that’s more demanding or perhaps even controversial?

Lucky Generals: There's more than one way to skin a cat. The same is with every opportunity that comes your way. If it's demanding or controversial, or both, you must find a way to turn any negative into a positive. You need to find a way to make things work for you and your brand. Turn problems into solutions, think differently about it, think laterally, this is where you'll find your answers a lot of the time.

Laura Jordan-Bambach: With a great deal of respect and care.

What kind of challenging projects have you worked on and how did you approach them?

Lucky Generals: There was an interesting challenge that led to a fun piece of work we created with Paddy Power for The Euros 2016. It involved us poking fun at Scotland for being the only home nation not to qualify for The Euros 2016. The challenge was how do we have a laugh about this without being mean to the Scots for not qualifying? How can we create something so they would feel included in the buzz of the tournament and find it funny to laugh at themselves and not be offended? Getting this tone right was key to creating something where we all laugh together at ourselves and each other.

Laura Jordan-Bambach: I’ve had many challenging briefs over the years – from very sensitive subject matter to ones where the interesting creative way in is hard to find, where it's too prescriptive. As long as you can get to the business problem and make a difference there, then they’re worthwhile.

How do you best tackle subject matter that might be sensitive?

Lucky Generals: It depends on the subject matter and why it may be sensitive. You need to be well-informed on a subject if it is sensitive and use your common sense and creativity to deal with it in the best way possible. If there is sensitivity there, then often there's an opportunity too.

Laura Jordan-Bambach: With sensitivity, creativity and collaboration. For example finding a new and more playful (or bold, or challenging) way in might have more impact than playing it straight.

What opportunities are offered by more demanding creative challenges?

Lucky Generals: It depends on what you mean by demanding. Is the budget tight? Is the brief vague or uninteresting? Is there too much information to communicate in too little time? Every demanding challenge is a creative opportunity. We are in the business of solving problems, so a challenge is a problem creativity relishes in solving. Great problems can often lead to great solutions. 

Laura Jordan-Bambach: With restriction, discomfort or lack of understanding come massive opportunities if you use these boundaries to focus yourself. By getting informed, doing the really hard work, and working with the client as closely as possible, you can make wonderful and extraordinarily unique work.

​It’s easy to imagine a great ad for Nike, much harder and more worthwhile to push yourself to work on something that seems difficult or uninteresting and make it extraordinary. The biggest benefit is pushing yourself and toning those creative muscles in ways that will set you ahead of other creatives, and on other projects. The hard work is always worth the effort!

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