How can Barclays help vulnerable customers with mental health issues manage their money better using UI/UX design and offering no medical advice? To overcome this I enquired into non-advice helplines and the procedures they use to help people. By asking specific questions they allow people to better understand their issues, a process known as self-actualisation. Questions such as: how did this make you feel? What would you do differently next time? If you could change one thing, what would it be? Results in a banking app that uses guided journaling to reflect on both the users finances and well being. It’s found that journaling can help you clear your head, make important connections between thoughts, feelings and behaviours and even buffer or reduce the effects of mental illness!